Animal Admiration has set a few policies in order to provide the best care and ensure your pets and home are always safe. Please take a moment to read our pet sitting and house sitting policies. Should you have any questions don’t hesitate to fill out the contact form or call us at (281) 391-1015. Thank you for your trust in Animal Admiration. Our sitter’s and your pet’s safety are our top priority.
In order to provide personalized care for your pets, an introductory meeting is required of all new clients. This is a complimentary consultation, to take place at the clients’ residence and set up at a convenient time for both the sitter and the client. Please be sure we can have your undivided attention for our consultation. It is a chance for both the client and their pet(s) to meet the sitter, on the pet’s “turf”. This enables the sitter to detect whether or not a pet might be territorial, or otherwise pose a threat to the sitter. The pet’s routine will also be discussed, including diet, restrictions (if any), regular walking routes, location of leashes, toys, food, bowls, cleaning supplies, etc. Also, at this time, the sitter will go over in detail the services provided as well as information on fees and policies. If services are not contracted at this time there will be a $25.00 fee for this meeting. Should an additional consultation be needed we will happily schedule it and a full visit charge will be billed. We require two copies of keys (that have been tested before we arrive) at that time with payment in full.
For first time clients we require full payment at the time of consultation. Established clients can either keep a credit card on file to be charged before services, or leave a check at your home to be picked up on the first visit. Should payment be forgotten a credit card can be called in to our office. All payments are due on or before the first scheduled visit. Any account that is not paid within 5 days of the invoice due date is subject to a $15.00 late fee every 14 days the account remains past due.
We require all our bookings to be made online using our secure scheduling system. This ensures no visit can be overlooked or missed. In order to reserve the dates and times for pet care, it is suggested a client book the time at least a week in advance, and one month in advance for holiday bookings. Animal Admiration is noted for flexibility, and we understand that last minute trips are sometimes unavoidable. We will do everything possible to accommodate your needs. We do not charge a last minute booking fee, however, it is strongly suggested to book as far in advance as possible to assure we can service your pet(s).
It is requested that all clients “check in” upon returning home from a trip. A simple phone call to our office, eMail, or text to the sitter is all that’s required to let the sitter know that your pets are in good hands. This is to ensure that the client has returned home safely and no further visits are needed to care for their pets at that time. Should you not notify your sitter you have returned home and there is an additional visit made you will be billed for the visit.
Animal Admiration understands things come up and everything doesn’t happen as planned. We only charge cancellation on overnight stays, not regular visits. The cancellation fee for overnight stays is $50 per night cancelled if not cancelled within 2 weeks prior to the first night.
We do, however, kindly ask that as soon as you know you don’t need your visits please notify us immediately.
EXTREME WEATHER POLICIES / RECOMMENDATIONS
During hurricane season and severe weather situations for the safety of our sitters and clients pet(s) please review and refer to this policy and procedures.
If a hurricane or tropical storm is projected to make possible landfall in the vicinity of our area Animal Admiration will contact active clients. Regular daily visit clients will not take place until “all clear” has been given by state and/or local authorities. For those clients who are traveling, we will contact client and/or emergency back-up to advise of the situation. Arrangements should be made for that contact to meet the sitter and retrieve a key and animals turned over to that contact.
Another plan, especially for cats would be for us to leave extra food, water, and litter down. When possible move items upstairs as well as having items downstairs. For dogs it is possible to arrange extra food and water. Your sitter will give a nice long energy burn off and potty break before the expected landfall.
In an effort to help the customer, our staff will secure as much as possible outside your home to keep it safe. Such as gathering things under the patio close to the house (flip chairs and patio tables if possible) or bring things inside the home or garage.
Animal Admiration recommends you have an extra supply of any medications for your pet as well as food if you are leaving during the hurricane season.
Everyone understands that a hurricane event (or even a “close call”) creates tremendous anxiety. It is never easy and many decisions are very difficult. However, we must be prepared to act quickly and intelligently in accordance with well designated policies and procedures. Stay tuned to local weather stations as these types of storms can change directions quickly. The singular purpose of this policy is to protect client’s pets, home and our staff.
Should we experience severe flooding while you are out of town, Animal Admiration will make every attempt to be at your home at the scheduled time you have requested. Should we not be able to make it at the scheduled time we will arrive at your home as soon as the flooding has descended and it is safe to travel as recommended by the state and/or local authorities.
During the winter months should your pet stay outside, please make sure you provide a dry and warm location that your pet(s) could go. Should for any reason bringing your pet into the home or garage is not an option, additional blankets, hay, etc to keep your pets warm along with a dog house or some sort of shelter should be provided.
Texas summers can be extremely hot. Animal Admiration has your pet(s) safety and well-being at the top our priority list. Should your pet be an outdoor only pet please consider a kennel or area inside the home should the temperature rise to an extreme level. If bringing your pet(s) inside the home is not an option please make sure plenty of shade is offered, and if possible a fan to circulate the air. Consider a small baby pool filled with water that we can freshen daily. Also, make sure you have supplied enough dishes/buckets so your pet(s) have plenty of cool fresh drinking water.
Please note should a hurricane make landfall, flooding, etc while your home and pets are in our care Animal Admiration is not responsible for any damage or injury to your home or pet(s) due to Mother Nature.