Frequently Asked Questions
Answers to Your Questions
Here are some of the most commonly asked questions to get you started on our in-home pet sitting and dog walking services.
Have a question that was not answered here? Fill out the contact us form or give us a call today!
Getting Started
How do I get started with Animal Admiration?
To begin, simply give us a call or click the blue "New Client” button. We are happy to discuss your pet’s unique needs and set up a consultation to review your pet’s routines and care details.
What should I prepare for the consultation?
Please have two working keys available for us to collect during the consultation. We ask that you please test each key with the door closed to ensure that they are functioning properly. Please be prepared to guide us through your pet’s daily routine. Our consultation allow us to provide the best care for your beloved pets. For this reason, we ask that you please share all relevant care details and answer our questions thoroughly during our meeting. See more on our blog
Will I meet my pet’s sitter?
Absolutely! You will meet your primary sitter during the consultation. In the rare instance where meeting your primary sitter isn't possible, we will inform you prior to your appointment and ensure a smooth transition.
Why Choose Animal Admiration?
Why should I hire a professional pet sitter instead of a friend or neighbor?
When you hire Animal Admiration, you don’t have to rely on a friend or neighbor’s busy schedule, worry about emergency absences, or forgotten visits. Because we work as a team and have safeguards in place, we provide consistent, uninterrupted care during your absence.
See more on our blog:
Why You Should Hire a Pet Sitter Instead of Using a Friend.
What makes Animal Admiration unique?
As Katy’s only vet-endorsed pet care company with over 150 five-star reviews, we bring the utmost care and professionalism to our dog walking and pet sitting services. We’re dedicated to every pet’s well-being and prioritize your peace of mind.
Benefits of In-Home Pet Sitting
How does staying home benefit my pet(s)?
- Your pets remain in a familiar environment, reducing stress and anxiety
- Your pet enjoys their usual diet and exercise routine
- Your pet has a reduced risk of illness due to limited exposure to other animals
- Your pet receives personalized care, love, and attention from expert pet care providers
How does staying home benefit me?
- You avoid having to transport your pet to a doggie daycare or boarding facility
- You enjoy 24/7 access to our client portal to schedule, cancel, or reschedule visits
- You receive real-time visits updates and photos with GPS tracking capabilities
- You benefit from our crime deterrent and disaster preparedness protocols
Services and Scheduling
What services do you provide?
From midday dog walking while you’re at work to pet sitting and home security checks while you’re traveling, we tailor our services to meet your unique needs. Explore our unique service offerings on our Services page.
What types of pets do you care for?
We provide customized care for a wide variety of pets including dogs, cats, reptiles, small animals, livestock, exotics, and more! As long as your pet is comfortable with in-home care, we are happy to discuss how we may be of service.
How do I schedule services?
Our user-friendly client portal allows you to manage bookings anytime. Book, confirm, or adjust visits with ease, and enjoy digital confirmations for added peace of mind.
How many visits should I schedule for my pet?
In most cases, we recommend three visits per day for dogs and a minimum of one for cats. We are happy to customize a visit schedule to suit your needs—just ask! See more on our blog
Pricing and Payment
What does pet sitting cost?
Pricing is based on your requested services. All services are tailored to your pet’s routine and visit schedule. Many clients find our services save money, especially those with multiple pets. For details, see our Services page.
When and how do I pay for services?
For new clients, full prepayment is collected during the consultation. Established clients are welcome to pay using a stored credit card in our Client Portal or by submitting payment through their invoice upon receipt. We accept all major credit cards for your convenience.
How much notice is needed for scheduling?
We recommend booking at least two weeks in advance; a month for holiday periods. We strive to fulfill all requests, and allow you to book up to 2 years in advance. We are flexible and do our best to accommodate last-minute needs. We do not charge extra fees for last-minute bookings.
Home Access and Security
How are my keys handled?
We collect two sets of keys at the consultation. Keys are securely tagged and stored. Most clients allow us to keep keys on file for future visits, which can be helpful if you’re ever locked out.
What if I need to cancel?
We understand that plans can change and unexpected situations arise. For the most detailed and up-to-date information on our cancellation policy, please refer to the policies and contracts available in your Access Hub.
What if my sitter has an emergency?
As an established company with employees, we have managers and backup sitters in place to ensure continuous care for your pet in case unforeseen events make it impossible for your primary pet care provider to fulfill their scheduled visits. Your pet will never be left unattended.
During and After Visits
What does the sitter do during each visit?
Our pet sitters provide feeding, fresh water, walks and/or playtime, and companionship based on your instructions. We also collect mail, newspapers, and water plants as needed. Visits typically last around 30 minutes or until your pet’s needs are fully met.
What if my pet has an emergency while I'm away?
In the event of an emergency, your sitter will take your pet to your preferred veterinarian or the nearest clinic as required for their safety and well-bring. We will contact you and your emergency contact immediately.
What should I expect when I return from my trip?
Our goal is for you to return to happy, healthy, and excited pets! We ask that you please notify us upon your return so that we know that you have taken over your pets’ care. If we don't hear from you, we will use our judgment and continue visits to ensure your pet's safety, with additional visits billed as necessary. You can inform us of your safe return by clicking the "Home Safe" option in our pet care mobile app, sending a message through the Client Portal, or calling our office at 281-391-1015.
Question not answered above? Then contact us, we’re happy to answer any question you have!
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