Frequently Asked Questions
Have Questions?
Below are answers to common pet care questions from pet parents just like you.
If you don’t see your question, please email, text, or call us. We’re happy to help!
Getting Started & New Clients
How do I get started with Animal Admiration Pet Care Services?
It’s easy: Register, Request & Relax! Whether you need vacation pet sitting or daily walks, new clients begin by registering in our Client Portal. You’ll enter your pet and home details, then request your dates. Once approved, relax, we will contact you to schedule an in-home consultation to ensure we are the perfect fit.
Do I need an in-home consultation before booking?
Yes. The consultation allows us to meet your pets in their environment, verify care instructions, and check your lock/alarm system before service begins.
What happens during the consultation?
We review feeding routines, verify medication needs, test house keys, and let your pet get comfortable with us. It’s a low-stress meeting to ensure everyone feels safe.
Learn More here on "What to Expect During Your Pet Sitting Consultation"
Do you charge a consultation fee?
Yes. We charge a fee for our consultations, which usually last about 30-45 minutes. The fee is credited to your first invoice if you book services within 14 days.
Can I schedule services from my phone?
Yes. Our Precise Pet Care app allows you to schedule visits, update feeding instructions, and chat with your pet sitter or dog walker directly from your phone.
Services We Offer
What types of pets do you care for?
We provide specialized care for dogs and cats (cat sitting & kitten care), as well as senior pets, puppies, birds, chickens, rabbits, small mammals, reptiles, amphibians, and fish.
What is included in a typical visit?
Visits are approximately 30 minutes and include feeding, fresh water, potty breaks, exercise, and the administration of oral medication or insulin injections if needed.
The Best Part: You get a real-time update through our app immediately after we leave. This includes a GPS map of our walk, a checklist of completed tasks, and adorable photos of your pet having fun with our team.
What happens if my pet has an accident or makes a mess?
Accident happen, and we handle them! We are experienced professionals; cleaning up vomit, diarrhea, or accidents is part of the job. We will clean the area to the best of our ability, add the details to your visit journal so you aren't surprised, and keep an eye on your pet to make sure it isn't a medical emergency. We never judge and we never get mad at the pet.
Do you offer daily dog walking?
Yes. We offer reliable, private daily dog walking for working families. Whether you are at the office or working from home, we can help.
Do you offer overnight pet sitting?
Yes. Our overnight care is a full 8-hour stay, typically from 10 p.m. to 6 a.m. Your pet sitter sleeps in a designated room your home, recreating your pets' routines, ensuring their safety and comfort, and providing morning snuggles.
We also provide 24/7 live-in care if your pets need ongoing support.
Do you board pets?
No. We specialize exclusively in in-home pet sitting, cat sitting, and dog walking.
Blog Link: "In-Home Sitting vs. Boarding: Which is Right for Your Pet?"
Do you offer a referral program?
Yes! If you are an existing client and you refer a new client who books and completes four visits with us, both you and your referral receive a $25 credit toward future services. It’s our way of saying thank you to our loyal clients who help our business grow.
Pricing & Booking
How much do your services cost?
Pricing for pet sitting, overnight stays, and other services varies based on the type of care, frequency, and your pet’s specific needs. Visit our Services Page for full details or contact us for a personalized quote.
Do you offer holiday pet sitting, and how far in advance should I book?
We offer pet care services 365 days per year. We are available for all major holidays including Thanksgiving, Christmas, New Year’s, Fourth of July, and Spring Break. A per visit surcharge applies during designated holiday periods. Holiday availability fills up quickly, so we recommend booking at least 4 weeks in advance. For families who plan ahead, we accept bookings up to 3 years in advance.
Safety & Trust
Has Animal Admiration won any awards for pet care in Katy, TX?
Yes! Animal Admiration was voted Best Of Katy - Pet Sitting Service in Katy, TX for both 2025 and 2026, two years in a row, as part of the Best of Katy community awards. This recognition comes directly from Katy pet owners who voted for us. We also were voted Best In Texas 2026 for Pet Boarders & Sitters and the 2026 winner of the Quality Business Awards.
Combined with our 200+ Five-Star Google Reviews and over 20 years serving this community, we are proud to be the most trusted and recognized pet care company in the Katy area.
Why should I hire a company instead of a solo sitter or neighbor?
Reliability. Resources. Reassurance.
If a solo pet sitter gets the flu or has car trouble, your pet is left waiting.
Because at Animal Admiration Pet Care we are a team of W-2 employees, we always have a trained backup pet sitter on call. You never have to worry about a "no-show” we have already thought through and put protocols in place to handle emergencies.
"I used to worry about my sitter cancelling. With Animal Admiration, I know someone is always there." – Katy Client
Blog Link: “Why Hire A Professional vs A Solo”
How do you keep my house keys and codes safe?
Your security is paramount. All physical keys are tagged with an encrypted internal code never your name or address. If your keys were ever lost or stolen, they could not be traced back to your home.
Alarm, door, and garage codes are only accessible to your assigned pet care provider.
Are you insured and bonded?
Yes. We are fully insured and bonded through BIC, which provides a critical layer of protection for your pets and your home.
Do you use employees or independent contractors?
Our team is comprised of trained W-2 employees, not independent contractors.
Why this matters: Employees can be trained and supervised; they are expected to uphold our company standards at all times. Independent contractors (common on apps like Rover and Wag) cannot be trained or given instructions for the way in which they do their work. Learn more.
What is your severe weather or hurricane policy?
We take Houston weather very seriously. Our inclement weather policy can be viewed on our Policies Page.
Learn how we have navigated past hurricanes: “Facing Hurricane Beryl With Our A+ Team”
How do you handle emergencies?
During emergencies relating to your pet's health, we will contact you or your emergency contact immediately. If we cannot reach you or your emergency contact, we will seek emergency veterinary care if it is necessary to save your pet's life or as needed to prevent permanent disability.
What if I need to reach you after hours?
Our office hours are 9 AM to 7 PM Monday through Saturday and 1 PM to 5 PM on Sundays.
For active bookings, we monitor messages 365 days a year. If you are delayed or have an emergency while you're traveling, please contact us via our online portal, our Contact Page, by phone, email, text, or WhatsApp number).
Are you endorsed by local veterinarians?
Yes. Animal Admiration is proud to be endorsed by Dr. Larry N. White of Briarcrest Veterinary Clinic, who has been in practice for over 40 years. Veterinarian endorsement is rare in the pet sitting industry. It reflects our unwavering professionalism and dedication to the pets and families in our care.
Special Needs & Behavior
Do you care for senior pets?
Yes. We provide gentle, loving care, medication support, and close monitoring for senior pets of varying ages and life stages.
“5 Top Tips For Leaving Your Senior or Special Needs Pet In The Care Of A Pet Sitter”
Do you handle aggressive dogs?
For safety reasons, we do not accept dogs with a known bite history or active aggression.
However, we often work with shy, timid, or fearful dogs who are comfortable with in-home care. We assess comfort levels during the in-home consultation.
Can you work with reactive dogs on walks?
Yes, as long as the reactivity is manageable and not dangerous for the pet, our employee, or the community.
Our sitters use safe handling and route management techniques to ensure safe, enjoyable walks.
Local Katy-Area Questions
What areas do you serve?
We serve Katy (77494, 77493, 77450), Fulshear (77441), Richmond (77406 & 77407), Cypress (77433), and West Houston (77079, 77094), including Memorial (77024, 77042) and the Energy Corridor (77077, 77084)
We are frequently in the following neighborhoods:
- Cinco Ranch & Willow Fork
- Cane Island
- Bridgeland & Towne Lake
- Elyson
- Firethorne
- Cross Creek Ranch & Jordan Ranch
- Tamarron
- Nottingham & Fleetwood
Why do families choose Animal Admiration?
Families in Katy and West Houston choose Animal Admiration Pet Care because we are locally owned and operated, trusted, experienced, and professional.
We have served the area since 2003 and earned the Best of Katy Award for 2025 and 2026. We also were named 2026 Best of Texas and are highly involved in industry and local organizations. Our team is highly trained, knowledgeable, and supported to ensure Reliability, Resources, and Reassurance.
Ready for peace of mind?
Check out our 5 star reviews!
- Marko D.
- Jennifer M.
